Privacy & Cookie Policy

This policy explains what personal information I collect when you use this website or get in touch, why I collect it, how I look after it and the rights you have over it. It also covers cookies. I've tried to keep it short and in plain English.

Who I am

This website is run by Lee Lawton, trading as SiteFixa, a web designer and developer based in Stoke-on-Trent, Staffordshire. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), I am the controller of the personal information described in this policy.

If you have any questions about this policy or your information, email me at [email protected].

What I collect

When you ask for a free demo

• Your name, and your business name if you give it
• Your phone number and/or email address
• Your answers about your business: your trade, team size, the areas you cover, your current website address, what you'd like your website to do, the style you prefer and what you already have
• Your logo, if you choose to upload it

To build your demo I may also look at information that's already public about your business, such as your current website and Google Business Profile.

When you email or call me, or become a client

Whatever you include in your messages, plus the details needed to run your website with you - such as your business name and address, payment and invoicing details, and records of the work we agree.

When you browse the site

Like any website, the server that hosts this site receives technical information when your browser requests a page, such as your IP address, browser type and the page requested. I don't use this to identify you. This site does not use analytics, advertising or tracking tools.

How I use your information and why

• To build and send your free demo and reply to your enquiry. This is necessary to take steps at your request before entering into a contract, and is also in my legitimate interest in responding to people who contact me.
• To provide your website for clients, including communication, updates, invoicing and support. This is necessary to perform our contract.
• To keep business and tax records, which I'm legally required to do.
• To keep this website running securely, which is in my legitimate interest.

I will never sell your information, and I won't add you to a mailing list or send you marketing.

Who I share it with

I only share your information with services that help me run this website and my business, and only as much as they need:

• Netlify - hosts this website and receives free demo form submissions
• my email provider, my payment provider and my accountant

Each is bound by their own data protection obligations.

Some of these providers, including Netlify in the United States, may process information outside the UK. Where that happens, the transfer is covered by UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement.

I may also share information if the law requires it.

How long I keep it

• Demo requests and enquiries that don't go ahead: up to 12 months after our last contact, in case you get back in touch. I take down any demo site I built for you when you tell me you don't want it, or after 30 days if I don't hear back.
• Client records: 6 years after the end of the financial year our agreement ended in, as required for tax purposes.

After that, your information is securely deleted.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information I hold about you
• ask me to correct anything that's wrong or incomplete
• ask me to delete your information
• object to, or ask me to restrict, how I use your information
• ask for your information in a portable format

To use any of these rights, email [email protected]. I'll respond within one month. Some rights have limits - for example, I can't delete records I'm legally required to keep - and I'll explain if that applies.

If you're unhappy with how I've handled your information, please tell me first so I can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Keeping it secure

This website is served over an encrypted connection (HTTPS), and I keep client information in secure, password protected accounts with two-factor authentication where available.

Cookies

Cookies are small files that websites can store on your device. This website doesn't use any cookies - no analytics, advertising or tracking.

If I ever add analytics or advertising tools, I'll update this policy and ask for your consent before they're used.

Changes to this policy

I may update this policy from time to time. The date at the top shows when it was last changed.